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Keep your order number ready — it starts with KC. We usually reply within minutes.

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Before you message

I paid but don't see my key

Keep the order page open for a minute — payments are confirmed automatically. If it still shows waiting, send us the order number and a screenshot of the payment.

My key or activation is not working

Check the patch notes on the product page for the latest app version, then message us with the order number and your device model.

I entered the wrong Device ID

Message us right away with the order number and the correct Device ID.